What is Jochem?
Jochem is an AI knowledge assistant that helps organizations answer customer and employee questions using company information. Jochem replaces searching through files and articles with direct questions and answers, while connecting unanswered questions to people with relevant expertise. Jochem serves both customer-facing teams and employees seeking internal information.
Jochem is part of Closure. The website presents Jochem as an enterprise-oriented solution, with experience handling complex systems and more than 30 enterprise customers. Jochem combines access to existing knowledge with a process for capturing new information from experts, rather than relying exclusively on what is already documented.
What Jochem can do
Jochem combines company knowledge retrieval, customer service assistance and expert routing. Jochem connects relevant knowledge sources and helps teams obtain answers without manually locating the right document or colleague. The customer service offering includes suggested answers, summaries and categorization, while the knowledge management workflow captures information generated when an expert resolves a question.
- Jochem answers questions using company knowledge.
- Jochem matches unanswered questions to internal experts based on expertise.
- Jochem captures new knowledge from expert responses.
- Jochem updates the knowledge base after approval.
- Jochem suggests answers and summarizes and categorizes customer questions.
- Jochem supports customer questions across chat, mail and voice.
How Jochem works
Jochem starts with a question about company knowledge and attempts to find an answer in the connected information. When no answer is available, Jochem matches the question to an expert within the company. Jochem then captures the expert’s response and feeds new knowledge back into the knowledge base, with updates subject to approval.
Jochem offers access through Slack and describes availability within a CX tool, although the page does not identify a specific CX product. Jochem is also listed on Microsoft Azure Marketplace and supports deployment in a private tenant. The website offers a demo and an enterprise approach to identifying organizational requirements and needs.
Who Jochem is for
Jochem serves organizations that need to answer recurring customer questions or help employees navigate internal information. Customer service teams can use Jochem for answer suggestions and conversation processing, while internal teams can use Jochem to locate company knowledge and relevant experts. Jochem also supports efforts to capture expertise that might otherwise remain with individual employees.
- Jochem helps customer service teams answer questions across chat, mail and voice.
- Jochem helps employees retrieve answers from company knowledge.
- Jochem helps knowledge management teams capture and reuse expert responses.
- Jochem helps organizations reduce repetitive questions directed to experts.
Jochem pricing and access
Jochem offers Slack users a first answer for free within 5 minutes, according to the website. Jochem also provides demo and login options and is available through Microsoft Azure Marketplace. The page does not publish subscription prices, named pricing plans or ongoing free usage allowances, so the introductory Slack offer does not establish broader free access.
Jochem strengths and limitations
Jochem connects automated answers with human expertise and approval-controlled knowledge updates. Jochem also states ISO 27001 certification, GDPR compliance and private tenant deployment. The workflow still depends on an internal expert when the knowledge base lacks an answer, and captured knowledge requires approval before becoming an update. These dependencies distinguish the process from fully automatic knowledge base maintenance.
Jochem FAQ
What is Jochem?
Jochem is an AI knowledge assistant for answering customer and employee questions using company information. Jochem connects knowledge sources, routes unanswered questions to internal experts, and captures new knowledge for approval-controlled updates to the knowledge base.
Is Jochem free?
Jochem offers a first answer for free through Slack, advertised as available within 5 minutes. Jochem does not publish subscription prices or ongoing free usage allowances on the supplied page, which also offers demo access and a Microsoft Azure Marketplace listing.
What happens when Jochem cannot answer a question?
Jochem matches an unanswered question to an expert within the company based on expertise. Jochem captures new knowledge from the expert’s response and feeds that information back into the knowledge base, with updates made only after approval.
What can customer service teams use Jochem for?
Jochem provides suggested answers, summaries and categorization for customer questions across chat, mail and voice. Jochem also answers questions from company knowledge and routes questions to internal experts when the knowledge base does not contain an answer.
Does Jochem support private deployment?
Jochem supports deployment in a private tenant and is available through Microsoft Azure Marketplace. Jochem also states ISO 27001 certification and GDPR compliance on the website, alongside an enterprise approach to identifying organizational requirements and needs.
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