What is Simple Phones?
Simple Phones is an AI phone agent service for businesses that want customer calls answered automatically. Simple Phones provides customized voice agents that answer questions, book appointments, and leave messages. Businesses can use an assigned phone number or forward calls from an existing business number, including only the calls that would otherwise go unanswered.
Simple Phones also supports outbound calls for customer follow-ups, lead contact, and cold calling. The service combines voice agents with ongoing customization and support from its team. Businesses can request changes to agent behavior, wording, training information, accents, phone numbers, and integrations as their requirements develop.
What Simple Phones can do
Simple Phones handles customer conversations and connects call outcomes to business workflows. Agents can use website content or FAQ documents to answer questions, while custom additions can include price calculators, knowledge bases, and searchable product or listing directories. Calls outside an agent's scope can be transferred to staff or handled by taking a message.
- Simple Phones answers inbound calls with a customized AI voice agent.
- Simple Phones makes outbound calls to customers and leads.
- Simple Phones books appointments, answers questions, and leaves messages.
- Simple Phones routes or escalates calls to different phone numbers.
- Simple Phones sends texts, emails, or webhooks to notify team members.
- Simple Phones records caller information, call duration, and transcripts.
- Simple Phones supports changes to voices, languages, accents, and response timing.
How Simple Phones works
Simple Phones generates a starter agent after sign-up using answers to questions about the business. The initial agent answers calls at an assigned number and can answer questions, book meetings, and leave messages. Businesses can then request changes to the training data, language, behavior, phone country code, and other settings.
Simple Phones provides a dashboard with interaction logs and a chat screen for testing agents without calling. The team reviews interactions and updates agents with new information and fixes. Integration work can connect customer requests to a CRM or a custom back end, and Simple Phones can work with Zapier and webhooks structured to business requirements.
Who Simple Phones is for
Simple Phones serves businesses that handle customer inquiries, appointments, and sales conversations by phone. The stated examples range from mortgage payment calculations to finding a doctor and booking an appointment. Businesses that want to retain an existing phone number can forward missed calls or all calls to the assigned agent number.
- Simple Phones helps businesses answer calls that would otherwise be missed.
- Simple Phones supports appointment-based businesses with booking and message taking.
- Simple Phones supports sales follow-ups, lead contact, and cold calls.
- Simple Phones can pre-screen callers before transferring them to a live agent.
Simple Phones pricing and plans
Simple Phones offers a 14-day free trial and paid plans starting at $97/mo for 100 calls/mo. The service covers the phone line and agent development costs, and ongoing customization requests are free. Customers can upgrade, downgrade, or cancel at any time without a commitment.
Simple Phones releases assigned phone numbers when a customer cancels or exceeds the monthly call allowance for their tier. The agent remains available for a future restart, but requesting a new number requires subscribing to a new plan. This makes the monthly call allowance relevant to maintaining the assigned number.
Simple Phones strengths and limitations
Simple Phones combines call handling, conversation records, and team-assisted customization in a single service. Existing-number forwarding allows businesses to keep their published contact number, while transcripts and dashboard testing provide ways to review agent behavior. The service also supports handoffs to staff when an inquiry is unexpected or beyond the agent's capabilities.
- Simple Phones limits phone number availability to the countries listed on its website.
- Simple Phones may require additional documentation, such as a commercial register excerpt, to obtain a number.
- Simple Phones releases assigned numbers after cancellation or when the monthly call allowance is exceeded.
Simple Phones FAQ
What is Simple Phones?
Simple Phones is an AI phone agent service that answers business calls, books appointments, takes messages, and makes outbound calls. Simple Phones provides customized agents, assigned phone numbers, call records, and routing options for businesses handling customer inquiries and sales conversations.
How much does Simple Phones cost?
Simple Phones starts at $97/mo for 100 calls/mo and offers a 14-day free trial. Simple Phones includes phone line and agent development costs, with ongoing customizations available for free. Customers can upgrade, downgrade, or cancel their plans at any time.
Can Simple Phones use an existing business phone number?
Simple Phones supports existing business numbers through call forwarding to the number assigned by the service. Businesses can forward only missed calls or forward all calls, allowing the agent to answer, pre-screen callers, transfer calls to staff, or take messages.
Does Simple Phones integrate with CRM systems and Zapier?
Simple Phones offers team-assisted integration work for popular CRM systems and custom back ends. Simple Phones can also work with Zapier and send webhooks in a format structured to business needs, allowing customer information and requests to reach the appropriate systems.
What happens if Simple Phones reaches the monthly call limit?
Simple Phones releases assigned phone numbers if the monthly call allowance is exceeded or the plan is canceled. Simple Phones retains the AI agent for a possible restart, but customers must subscribe to a new plan to request a new number.
Can Simple Phones answer questions from a business website?
Simple Phones can use a business website or FAQ documents to answer questions about that content. Simple Phones also supports requested additions such as a custom knowledge base, a price calculator, or a searchable directory of available products or listings.
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