What is User Evaluation?
User Evaluation is a web-based customer research tool combining interviews with real people, agent-based product testing and evidence analysis. User Evaluation supports individual researchers, product teams, agencies and company research teams. The interview moderator is AI, while interview participants are screened people on live voice calls rather than simulated customers.
User Evaluation groups these capabilities into Interviews, Swarm and Analysis. Interviews collects answers from people, Swarm observes agents using a live product, and Analysis brings the resulting material together with uploaded documents and recordings. Study reports connect claims to supporting clips so readers can inspect the evidence behind a finding.
What User Evaluation can do
User Evaluation combines participant recruitment, interview moderation, product testing and reporting in a shared evidence base. The interview moderator follows a guide and asks follow-up questions about each answer. Analysis adds timestamped transcripts, clips and report citations, while Swarm records agent activity so product problems can be reviewed in context.
- User Evaluation conducts interviews and creates transcripts in 40 languages.
- User Evaluation screens panel participants or accepts existing users through invitation links.
- User Evaluation lets researchers listen live and change the next question.
- User Evaluation creates clips from selected transcript passages.
- User Evaluation exports reports to PowerPoint, Word, PDF, Markdown and CSV.
- User Evaluation records Swarm sessions and marks problems in replays.
- User Evaluation supports API access, webhooks and MCP connections to Claude Code or Cursor.
How User Evaluation works
User Evaluation starts with a research question. Eva drafts a guide with five questions and a screener, and the researcher approves the questions before interviews begin. Participants then answer on live voice calls with the AI moderator. User Evaluation states that recordings, transcripts and a study report are delivered in 48 hours.
User Evaluation also lets Swarm agents register accounts on a live product and return over weeks. Researchers can review session replays, ask Eva why an agent stopped and send important findings to real people for confirmation. Uploaded calls, PDFs and CSVs enter the same evidence base as interviews and agent sessions.
Who User Evaluation is for
User Evaluation addresses research needs ranging from a single researcher to teams and company-wide research programmes. The pricing page also identifies agency workflows through client workspaces. Concrete questions on the website concern trial abandonment, churn, willingness to pay and what to build next, alongside product flows such as signup, checkout and inviting teammates.
- User Evaluation helps product teams investigate events preceding customer cancellation.
- User Evaluation supports research into pricing plans and paywall reactions.
- User Evaluation lets agencies organise research in client workspaces.
- User Evaluation combines existing customer calls with new study evidence.
User Evaluation pricing and plans
User Evaluation offers a Free plan with 3 interviews using the customer's own people, full analysis and study reports, without a credit card. Pro costs $49 per month, and Team costs $199 per month when billed monthly. Scale pricing depends on volume. Workspace plans add capacity and capabilities; interviews remain separately priced.
User Evaluation charges $10 per interview with existing customers, $39 with screened everyday participants and $99 with professionals. The interview price includes participant payment, recruitment, the AI interviewer, recording, transcript and study report. Interviews have the same prices across plans, including Free. Extra Swarm runs cost $2 after the included allowance, with approval before the charge.
User Evaluation strengths and limitations
User Evaluation makes research findings inspectable through clip-linked claims, timestamped transcripts and agent session replays. View-only sharing links let readers inspect reports without accounts, and flagged low-quality interviews qualify for a free replacement participant. User Evaluation also states that workspace data is private by default and participants consent to recording before calls begin.
- User Evaluation states that three interviews are not a sample for percentages.
- User Evaluation charges for interviews separately from workspace subscriptions.
- User Evaluation limits uploads, seats and included Swarm runs by plan.
- User Evaluation does not refund purchases or the current subscription period.
User Evaluation FAQ
What is User Evaluation?
User Evaluation is a customer research tool combining AI-moderated interviews with real people, AI agents that use live products and evidence-linked analysis. User Evaluation brings interviews, agent sessions, uploaded recordings and documents into one evidence base, with study report claims linked to supporting clips.
Is User Evaluation free?
User Evaluation offers a Free plan with 3 AI-moderated interviews using the customer's own participants, full analysis and study reports. No credit card or demo call is required. Additional interviews are charged separately, while paid workspace plans add seats, upload capacity, Swarm runs and other capabilities.
How much do User Evaluation interviews cost?
User Evaluation charges $10 per interview with your own participants, $39 with screened everyday people and $99 with professionals. The price includes participant payment, recruitment, the AI interviewer, recording, transcript and study report. Interview prices are the same across workspace plans, including the Free plan.
Does User Evaluation interview real people or AI personas?
User Evaluation interviews real, screened people through live voice calls moderated by AI. Participants are paid for their time, and simulated participants are not mixed into interview studies. User Evaluation separately offers Swarm, which uses AI agents to explore products and sends important findings to real people for confirmation.
Does User Evaluation have an API or MCP integration?
User Evaluation provides an API and webhooks to start studies, retrieve study reports and receive new findings in code. User Evaluation also offers an MCP server for connecting Claude Code or Cursor. The Pro plan lists API and MCP access, and Team includes everything in Pro.
What does User Evaluation deliver after a study?
User Evaluation states that recordings, transcripts and a study report arrive in 48 hours. Each report claim includes a citation that plays its supporting clip. The report also includes themes, confidence levels and suggested next tests, with export options and API retrieval available.
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