What is Aidbase?
Aidbase is an OpenAI-powered customer support tool that brings chatbots, knowledge bases, ticket forms, and email support into a shared support workflow. Aidbase is aimed at SaaS startups and businesses that want customers to find answers themselves while keeping tickets and emails available for requests that need team involvement.
Aidbase combines customer-facing self-service with tools for support staff. The chatbot learns from connected business data, and AI-assisted ticket handling draws on both knowledge base content and previous tickets. Team members can collaborate on tickets, emails, and knowledge management rather than handling each support channel separately.
What Aidbase can do
Aidbase supports automated answers, structured request collection, and shared support handling. Aidbase also provides controls for maintaining the knowledge behind chatbot responses, including access to the knowledge used in a reply and options to correct or exclude that knowledge from future answers.
- Aidbase trains a chatbot on connected business data.
- Aidbase collects support requests through custom ticket forms.
- Aidbase handles tickets and incoming emails in a unified inbox.
- Aidbase displays a searchable FAQ inside the chatbot.
- Aidbase collects user names and email addresses for follow-up.
- Aidbase replies with links and images.
- Aidbase identifies knowledge gaps for future correction.
How Aidbase works
Aidbase starts with connected data sources that provide the chatbot with business knowledge. Aidbase offers no-code deployment for chatbots, ticket forms, and email inboxes, alongside hosted links for sharing a chatbot or ticket form. Website and application embedding is available through CDN or npm packages.
Aidbase provides JavaScript controls and a React library for embedding chatbots and ticket forms in React or Next.js applications. Aidbase also lists SDKs, APIs, and webhooks for connecting support workflows to existing tools. Named connection options include Discord, WhatsApp, Slack, Notion, Messenger, Shopify, WordPress, Zapier, Webflow, OpenAI, and YouTube.
Who Aidbase is for
Aidbase addresses support needs ranging from individual operators to businesses with multiple departments. Aidbase describes Standard as suitable for individuals, solopreneurs, and small startups; Pro for small teams and growing businesses; and Expert for agencies, large teams, and businesses with multiple departments.
- Aidbase helps SaaS startups offer customer self-service through chat.
- Aidbase helps support teams manage ticket and email conversations together.
- Aidbase helps businesses collect structured details before resolving requests.
- Aidbase helps teams maintain shared answers through a searchable knowledge base.
Aidbase pricing and plans
Aidbase offers Standard at €29/month, Pro at €39/month, and Expert at €199/month. Aidbase includes a 7-day free trial on all plans, after which a paid plan is required. Customers can upgrade, downgrade, or cancel their subscription from their account at any time.
Aidbase varies included messages, AI suggestions, training characters, team members, chatbots, ticket forms, and email inboxes by plan. Aidbase offers unlimited chat messages and AI ticket suggestions when customers bring their own OpenAI key. Payments are handled through Stripe using credit or debit cards.
Aidbase strengths and limitations
Aidbase combines several support channels with knowledge maintenance and team collaboration. Aidbase offers both no-code setup and developer controls, allowing businesses to choose between hosted links and embedded support interfaces. Aidbase states that all data is encrypted, stored within EU borders, and handled in compliance with GDPR.
- Aidbase requires a paid subscription after the trial.
- Aidbase applies plan-specific limits to training characters and support resources.
- Aidbase requires a customer-provided OpenAI key for unlimited messages and AI suggestions.
Aidbase FAQ
What is Aidbase?
Aidbase is an OpenAI-powered customer support tool for SaaS startups and businesses. Aidbase combines an AI chatbot, a searchable knowledge base, custom ticket forms, AI-assisted ticket handling, and a unified inbox for support emails and tickets.
Is Aidbase free?
Aidbase offers a 7-day free trial on all plans, but continued use requires a paid subscription. Aidbase lists Standard at €29/month, Pro at €39/month, and Expert at €199/month, with the option to upgrade, downgrade, or cancel from the account.
Can Aidbase learn from previous support tickets?
Aidbase uses previous tickets as well as knowledge base content for AI-assisted ticket handling. Aidbase also lets teams inspect the knowledge used in chatbot replies, identify missing knowledge, and correct or exclude specific knowledge from future replies.
Does Aidbase require coding?
Aidbase supports no-code deployment for chatbots, ticket forms, and email inboxes. Aidbase also offers hosted links, CDN and npm packages, JavaScript controls, and a React library for businesses that want to embed support components in websites or applications.
Does Aidbase have an API or integrations?
Aidbase provides SDKs, APIs, and webhooks for integration with existing tools. Aidbase names Discord, WhatsApp, Slack, Notion, Messenger, Shopify, WordPress, Zapier, Webflow, OpenAI, and YouTube among its connection options.
Can Aidbase provide unlimited chat messages?
Aidbase offers unlimited chat messages when customers bring their own OpenAI key. Aidbase also applies that option to AI suggestions for resolving tickets; otherwise, the plans include different monthly allowances for messages and suggestions.
From the community
No reviews yet
Be the first to review this tool. What you write helps the next person choose.
