BeeHelp Assistant

BeeHelp Assistant is an AI customer support chatbot that answers questions using a collection of FAQs supplied by an organization. BeeHelp Assistant uses OpenAI technology to match visitor questions with relevant information about products, services, or administrative procedures. Intended users include freelancers, entrepreneurs, companies, government offices, and other organizations needing ongoing customer or user assistance.

BeeHelp Assistant provides a hosted page for organizations without a website and widgets for those with an existing site. The knowledge base consists of questions and answers entered by the account owner, rather than information imported from documents or webpages. Access is available through a limited free account or a usage-based Premium plan.

BeeHelp Assistant supports FAQ retrieval and, on Premium, personalized answer generation. Classic responses use semantic search to find the relevant entries in an organization's FAQ collection. Processed responses use ChatGPT to compose an answer based on the relevant FAQs, reducing the need for visitors to read and combine separate entries themselves.

BeeHelp Assistant starts with a free account that requires no credit card. Account owners manually add questions and answers about their products or services, then make the information available through the supplied page or an embedded widget. When installing a widget, the owner specifies which collection should supply answers for that page or service.

BeeHelp Assistant offers widgets for a categorized FAQ listing, a question search box, and a floating bubble. The hosted page displays the account's FAQs and a box for visitor questions. Translated FAQ content can appear in several languages, while the interface is available in English, Spanish, Catalan, French, and Portuguese.

BeeHelp Assistant is designed for organizations that repeatedly answer questions from customers, users, or citizens. Freelancers and entrepreneurs can provide a dedicated place for enquiries without building a website. Companies can separate information for prospective and existing customers, while government offices can supply answers about administrative procedures through their own FAQ content.

BeeHelp Assistant offers a free plan with up to 100 FAQs and 100 classic responses per day. Free-plan questions can contain up to 20 words, and answers can contain up to 120 words. Processed responses are not included. The free account requires no credit card and is described as free forever.

BeeHelp Assistant Premium has no fixed monthly fees and charges according to visitor usage. Premium supports up to 10,000 FAQs, questions of up to 40 words, and answers of up to 240 words. Classic answers cost 0.01 EUR for 100 answers; processed responses cost 0.01 EUR per answer. When the customer's daily consumption limit is exceeded, only classic answers are shown.

BeeHelp Assistant combines a hosted knowledge page, website embedding, and separate FAQ collections, allowing organizations to serve different audiences from the same account. The free account provides a way to test FAQ-based responses before paying for processed answers. Usage-based Premium billing avoids a fixed monthly charge, while a daily consumption limit controls access to processed responses.