SmartSuite

What is SmartSuite?

SmartSuite is an AI-native work platform for managing connected workflows across governance, risk, compliance, IT, projects, and business operations. SmartSuite brings data, automation, permissions, collaboration, and reporting into a shared environment. The stated audience includes startups, mid-sized teams, and global enterprises that need consistent processes and oversight as work crosses departmental boundaries.

SmartSuite organizes its offering into purpose-built Solution Suites for GRC and resilience, IT service delivery, project and portfolio management, and business operations. Teams can start with a single area and expand as workflows connect. The platform supports structured relational data and centralized administration rather than treating each departmental process as a separate system.

What SmartSuite can do

SmartSuite combines workflow configuration, automation, AI, and reporting with governance controls. Process owners can tailor workflows, forms, dashboards, and automations without writing code, while IT retains permissions and standardization controls. SmartSuite AI Workflow Agents handle specific work steps, and the AI Control Center governs models, access, and outcomes.

SmartSuite designs visual workflows with defined steps.
SmartSuite automates processes using triggers, conditions, and multi-step actions.
SmartSuite AI Workflow Agents summarize updates, draft content, and classify requests.
SmartSuite routes work using signals such as risk level, SLA, region, and priority.
SmartSuite displays workspace data through dashboards, charts, and real-time reporting.
SmartSuite supports collaboration through comments, files, notifications, and permission-governed external access.

How SmartSuite works

SmartSuite offers ready-to-deploy Solution Suites and onboarding services to guide teams from kickoff to production. Teams configure workflows around their data, rules, roles, and conditions, then connect systems through native integrations, iPaaS connectors, APIs, or webhooks. SmartSuite supports Web, iOS, and Android, and offers U.S. and EU data centers to support data residency requirements.

Who SmartSuite is for

SmartSuite serves teams responsible for risk oversight, service delivery, project coordination, and departmental operations. SmartSuite supports organizations ranging from startups to global enterprises, with localized experiences in 16 languages. The shared workflow foundation is relevant when departments need consistent permissions, coordinated handoffs, and reporting across connected processes.

SmartSuite helps GRC teams manage compliance, internal audits, third-party risk, and business continuity.
SmartSuite helps IT teams coordinate service requests, incident response, and asset management.
SmartSuite helps project leaders connect portfolios, resources, and progress against OKRs.
SmartSuite helps business teams manage sales, marketing, finance, procurement, and people operations.

SmartSuite strengths and limitations

SmartSuite's strengths include connected departmental workflows, no-code configuration, shared reporting, and role-based governance. SmartSuite also provides integration options and regional data centers for organizations with data residency needs. Access to the Professional trial is time-limited, and Enterprise and Signature pricing requires sales contact. The supplied text does not provide a detailed feature comparison between subscription tiers.

SmartSuite FAQ

What is SmartSuite?

SmartSuite is an AI-native work platform that connects data, workflows, automation, collaboration, and reporting. SmartSuite offers Solution Suites for governance, risk, compliance and resilience, IT service delivery, project and portfolio management, and business operations.

What can SmartSuite AI agents do?

SmartSuite AI Workflow Agents can summarize updates, draft content, classify requests, and trigger next steps. SmartSuite provides an AI Control Center to govern models, access, and outcomes, and supports workflow routing based on data, rules, roles, and conditions.

Does SmartSuite have an API or integrations?

SmartSuite supports native integrations, iPaaS connectors, APIs, and webhooks to connect external systems. SmartSuite presents these integration options as part of its shared foundation for building, automating, managing, and governing connected workflows.

Who is SmartSuite for?

SmartSuite serves startups, mid-sized teams, and global enterprises managing GRC, IT services, projects, and business operations. SmartSuite use cases include compliance oversight, incident response, asset management, portfolio reporting, procurement, sales operations, and people operations.

Which platforms does SmartSuite support?

SmartSuite supports Web, iOS, and Android according to the supplied software application data. SmartSuite also offers U.S. and EU data centers and localized experiences in 16 languages for organizations operating across regions.