Zigpoll

What is Zigpoll?

Zigpoll is a contextual micro-survey and customer feedback tool for ecommerce businesses, SaaS teams, and publishers. Zigpoll collects answers at different points in the customer journey, including after a purchase and when a visitor is about to leave. The survey data supports purchase attribution, satisfaction tracking, and research into why customers buy or abandon a purchase.

Zigpoll combines feedback collection with charts, automated AI insights, and conversational analysis. For Shopify businesses, survey answers connect to actual orders, allowing teams to examine revenue, average order value, and repeat rate by channel rather than relying only on click counts.

What Zigpoll can do

Zigpoll supports survey creation, targeted delivery, response analysis, and synthetic testing. Teams can use templates or build surveys with different question formats and branching rules. Feedback can be collected on websites, through messages, or inside mobile apps, while AI analysis identifies patterns in responses.

Zigpoll collects post-purchase, exit-intent, attribution, and NPS survey responses.
Zigpoll targets surveys by behavior, purchase history, or customer segment.
Zigpoll uses branching logic to ask follow-up questions based on answers.
Zigpoll analyzes responses automatically and answers plain-English questions about survey data.
Zigpoll generates synthetic responses that follow branching rules, skip logic, and display conditions.
Zigpoll connects survey data to Claude and ChatGPT through an MCP server.

How Zigpoll works

Zigpoll can be added through a Shopify installation, an embed code for a website, or native iOS and Android SDKs. Users then select a survey template or create their own questions. Survey delivery can be triggered by Shopify events, Klaviyo flows, or custom rules, with messages personalized using customer data.

Zigpoll delivers surveys through email, SMS, on-site popups, and mobile apps. Responses feed into analytics and AI insights. For NPS workflows, detractor responses can trigger a Shopify tag, a Klaviyo flow, or a support ticket, while promoters can receive a review request. The MCP server provides another route for querying results conversationally.

Who Zigpoll is for

Zigpoll serves ecommerce businesses seeking customer feedback and purchase attribution, SaaS teams researching onboarding and churn, and publishers running reader polls. Zigpoll also lists agency partnerships. The stated use cases extend beyond satisfaction surveys to pricing research, product idea validation, and understanding why website visitors do not complete purchases.

Ecommerce teams can investigate which channels customers credit for their purchases.
SaaS teams can collect feedback about onboarding, churn, and features.
Publishers can run reader polls and surveys.
Product teams can test survey wording and flows with synthetic responses.

Zigpoll strengths and limitations

Zigpoll combines multiple feedback channels with Shopify order context, automated analysis, and conversational access through an MCP server. Templates and website installation options support initial setup, while synthetic responses provide a way to check questions and survey flows before launch. Access remains plan-dependent, with monthly allowances separating the free plan from higher-volume subscriptions.

Zigpoll limits the free Lite plan to 50 survey responses per month.
Zigpoll limits the free Lite plan to 100 emails per month.
Zigpoll lists larger response and email allowances in paid subscriptions.

Zigpoll FAQ

What is Zigpoll?

Zigpoll is a contextual micro-survey tool for collecting customer feedback and analyzing responses with AI. Zigpoll supports post-purchase, exit-intent, attribution, and NPS surveys for ecommerce businesses, alongside feedback workflows for SaaS teams and publishers.

Is Zigpoll free?

Zigpoll offers a free Lite plan with 50 survey responses and 100 emails per month. Free signup does not require a credit card. Zigpoll also offers paid subscriptions with larger allowances and a custom Enterprise plan.

Does Zigpoll work with Shopify?

Zigpoll supports a Shopify installation and links survey answers to Shopify orders. Zigpoll uses that connection to show revenue, average order value, and repeat rate by channel, and supports survey triggers based on Shopify events.

Can Zigpoll connect to Claude or ChatGPT?

Zigpoll provides an MCP server that connects survey data to Claude, ChatGPT, and other AI assistants. Zigpoll users can query survey responses, analyze trends, and explore customer insights through natural-language conversations.

Can Zigpoll generate synthetic survey responses?

Zigpoll generates synthetic survey responses using audience profiles based on demographics, interests, and behaviors. Zigpoll synthetic respondents follow branching rules, skip logic, and display conditions, helping teams test question wording, survey flows, and dashboards before collecting real customer responses.

How can Zigpoll be added to a website or app?

Zigpoll offers a Shopify installation, an embed code for websites, and native iOS and Android SDKs. Zigpoll users can choose survey templates or build their own surveys, then deliver them through on-site popups, email, SMS, or mobile apps.