What is Meya AI?
Meya AI is a chatbot platform for building and launching customer support applications. Meya AI brings together conversational flows, custom components, integrations, and a configurable chat interface. The product serves developers and support teams that want to connect their own systems and combine automated conversations with human support agents.
Meya AI includes tools for development, deployment, and ongoing improvement. The product page describes an event-oriented architecture that can emit built-in and custom events and react with custom code. Developers can manage application logic, user data, integrations, and chat presentation within the same development workflow.
What Meya AI can do
Meya AI supports both visual conversation design and programmable behavior. Developers can write BFML using YAML syntax and Jinja2 templating, or use Python with asynchronous input and output. Chat customization extends beyond text responses to interactive widgets, composer settings, status text, and configurable headers across supported mobile and web interfaces.
- Meya AI lets developers script flows and code custom components.
- Meya AI provides a visual flow editor and BFML and Python code editors.
- Meya AI supports chat interfaces on Android, iOS, and web.
- Meya AI connects conversational applications to backend APIs.
- Meya AI provides buttons, multiple-choice inputs, tiles, and Markdown-formatted text.
- Meya AI includes logs and usage analytics for reviewing application activity.
How Meya AI works
Meya AI lets developers work in its web console or a local IDE, with CLI access also available. Application behavior is organized around triggers, flows, and components. Developers can install Python packages, extend SDK element classes, and build custom integrations and loggers rather than relying only on predefined conversation steps.
Meya AI supports development, staging, and production app types, along with one-click deployments and GitHub Actions deployment workflows. Starter apps provide examples for Front conversations, Twilio Flex messages, Salesforce Live Agent chat, and Zendesk Support tickets. Documentation covers flows, components, chat interface customization, integration setup, and the system reference.
Who Meya AI is for
Meya AI is for developers creating custom conversational applications and support teams extending their service workflows with AI. The combination of programmable components, customer support integrations, and human-bot hybrid functionality suits applications that need both automation and agent involvement. The Partner plan also addresses businesses selling solutions to multiple customers.
- Meya AI supports customer support bots that work alongside human agents.
- Meya AI supports conversational workflows connected to a company's backend APIs.
- Meya AI supports customized mobile and web chat experiences.
- Meya AI provides starter apps for workflows involving established support providers.
Meya AI pricing and plans
Meya AI lists Dev at $99 per month, Pro at $999 per month, and Partner at $3,000 per month. Included monthly active user allowances are 500, 5,000, and 15,000 respectively. The pricing page offers annual and monthly plan options, and the trial lasts 14 days without requiring a credit card.
Meya AI applies additional MAU charges beyond included allowances, with volume discounts on Pro and Partner. Eligible annual Pro and Partner customers can receive a 50% discount by pre-buying extra MAU. MAU is defined as the greater of unique monthly active users interacting with account apps or total events divided by 200.
Meya AI strengths and limitations
Meya AI combines programmable flows, visual editing, support integrations, and cross-platform chat customization. Developers can use existing starter apps while retaining the option to write custom components and integrations. Plan selection matters because included usage, application environments, team capacity, and log retention differ, even though each plan is listed as including all features.
- Meya AI requires a paid plan for continued use after the free trial.
- Meya AI includes no production apps in the Dev plan.
- Meya AI charges for MAU beyond the included allowance.
- Meya AI retains logs for 7 days on Dev and 30 days on Pro and Partner.
Meya AI FAQ
What is Meya AI?
Meya AI is a chatbot development platform for customer support applications. Meya AI combines custom code, visual flows, integrations, human-bot hybrid functionality, and configurable chat interfaces for Android, iOS, and web.
Is Meya AI free?
Meya AI offers a 14-day free trial with no credit card required, rather than a stated ongoing free plan. Paid plans are Dev at $99 per month, Pro at $999 per month, and Partner at $3,000 per month, with included MAU allowances.
Does Meya AI support custom code?
Meya AI supports BFML and Python development, custom components, and custom integrations. Developers can work in the web console or a local IDE, install Python packages, extend SDK element classes, and use GitHub Actions for deployments.
Which customer support tools does Meya AI provide starter apps for?
Meya AI provides starter apps for Front conversations, Twilio Flex messages, Salesforce Live Agent chat, and Zendesk Support tickets. Meya AI also lists integration categories covering messaging platforms, customer support providers, natural language understanding, and user analytics.
How does Meya AI calculate monthly active users?
Meya AI defines monthly active users as the greater of unique monthly active users interacting with apps belonging to an account or total events divided by 200. Included allowances vary by plan, and additional MAU charges apply beyond those allowances.
Can Meya AI build chat interfaces for mobile apps?
Meya AI supports customizable chat interfaces across Android, iOS, and web. Available interface elements include buttons with icons, Markdown-formatted text, text input, multiple choice, tiles, custom status text, configurable composer settings, and configurable chat headers.
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