RobojinAI

RobojinAI is a ChatGPT-powered customer support tool that uses a business's own content to answer customer questions. RobojinAI is designed for businesses seeking to automate support responses using website pages, knowledge bases, PDF documents, standard operating procedures and FAQs. The website describes documentation-based answers, multilingual service and the ability to handle simultaneous inquiries.

RobojinAI connects chatbot responses to existing support workflows rather than requiring customers to consult documentation themselves. The website confirms that Crisp Chat is already integrated. Although the introductory copy also mentions other support dashboards, the integration FAQ identifies Intercom, Zendesk and Freshdesk as integrations that are coming soon.

RobojinAI combines content-based chatbot training with customer support response automation. RobojinAI draws answers from supplied support materials and can respond in multiple languages. The custom plan also lists self-hosting, fine-tuning on customer data and encrypted storage for support documents, alongside unlimited allowances for chatbots, web/PDF pages, responses and team members.

RobojinAI starts by automatically fetching pages from a customer's website and displaying those pages for selection. Users choose which pages to include and submit the selection for training. After training, the chatbot can answer questions related to the website content from the customer's Crisp dashboard.

RobojinAI requires customers to supply an OpenAI API key for both chatbot training and answering questions. The training FAQ names GPT-3.5-turbo as the model used. RobojinAI breaks larger webpages into smaller chunks stored separately in a vector database, explaining that this approach reduces the content sent in prompts and associated OpenAI API token costs.

RobojinAI is intended for businesses and customer support teams that want to automate answers using existing support materials. RobojinAI's confirmed Crisp integration makes the documented workflow relevant to teams answering customers in that dashboard. Multilingual responses and simultaneous inquiry handling support businesses serving customers across languages or managing growing support demand.

RobojinAI offers a custom paid plan obtained by contacting the provider, with no published subscription amount. RobojinAI explicitly states that no free plan is available. The custom plan lists unlimited chatbots, web/PDF pages, ChatGPT responses and team members, as well as all OpenAI models, fine-tuning on customer data and self-hosting.

RobojinAI allows customers to cancel a subscription within 7 days and receive a full refund excluding the Stripe processing fee. Customers must also provide their own OpenAI API key. The website supplies [email protected] as a contact address for questions and provides a contact option for arranging a custom plan.

RobojinAI's documented strengths include selectable training content, answers delivered through Crisp Chat and support for multiple content types. RobojinAI also states that API keys are encrypted before database storage and that support documents are encrypted in the database. The main access constraints are paid-only availability, a required customer-supplied OpenAI API key and incomplete integrations.